Refund Policy

Refund Policy

Preamble:

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It should also preferably be in its original packaging.

The above admission will be different if your item is defective or damaged upon receipt of the package. In that case, please follow the procedure outlined in the exchange section (below).

Section 1 - Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain timeframe.

Section 2 - Late or Missing Refunds (if applicable):

If you haven't received a refund yet, please check your bank account again.

Then, contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often processing time before a refund is posted.

If you've done all of this and still have not received your refund, please contact us at support@colagea.com.

Section 3 - Sale Items (if applicable):

Only regular priced items can be refunded; unfortunately, sale items cannot be refunded.

Section 4 - Exchanges (if applicable):

We only replace items if they are defective and/or damaged. If you need to exchange it for the same item, please email us at: support@colagea.com

In this email, we ask you to include your order number (or a copy of the invoice) and proof (a photo or video of the defective and/or damaged items) and send your item to the address provided on your package.

Section 5 - Shipping:

To return your product, you must email us at: support@colagea.com

Customer Address

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

Depending on where you live, the time it takes for the exchanged product to reach you may vary (24 to 37 business days).

If you are shipping an item over 75 CHF, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.